The quickest and easiest way to order is through our online ordering system. Please navigate through the shopping cart system and process your order with our secure payment system.
We accept Visa, MasterCard, American Express and Discover Cards.
We will contact you via email with delivery information and FedEx tracking numbers once your order is processed and leaves our facility. Orders typically leave our facility the next business day. We ship orders FedEx Overnight. Shipping days are Monday through Friday. Live Rock is sent second day air Monday through Wednesday.
You will receive an e-mail containing your Federal Express tracking number on the day your order ships. Please make arrangements to begin the acclimation procedure immediately upon arrival of your new animals. Please see the Acclimation tab on the website for detailed information on acclimating your animals.
Aquatic life is sensitive and it is important that someone accept the shipment and begin the acclimation process immediately upon delivery. If the shipment is not accepted upon first attempt at delivery, we apologize, but the guarantee does not apply.
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Oceans' Garden guarantees that your animals will arrive in good health and we offer a fourteen day guarantee provided your water parameters are in order and you have followed the acclimation procedures. Please contact us immediately if there is a problem with your animals. All correspondence regarding the guarantee must be done through the Order Status area of the website. Please make sure you fill out the form and follow the instructions during the guarantee period or the request cannot be honored. We reserve the right to ask for a water sample and the dead animal before issuing a credit or refund on your account. You will have a choice of store credit or a refund of your deceased animal.
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The quickest and easiest way to correspond with us is via our Customer Support System. This can be accessed 24 hours a day at: www.oceansgarden.com/support. We are available for phone orders and inquiries between 9 AM and 4:30 PM Monday through Friday.
Oceans' Garden, Inc.
920 Valley Lane
Fort Pierce, FL 34946
www.oceansgarden.com/support
772-466-9799
FAX: 772-466-9890
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