The quickest and easiest way to order is through our online ordering system. Please navigate through the shopping cart system and process your order with our secure payment system.
We accept Visa, MasterCard, American Express and Discover Cards.
You May also call us at 772-466-9799 to place your order over the
phone. We will respond to calls throughout the day during normal working
hours Monday - Friday.
Shipping Information
Shipping is $39.99 regardless of order size. There are no additional handling or processing fees and we will include heat / cold packs as necessary
at no additional cost.
Orders typically leave our facility the next business day. We ship orders FedEx Overnight. Shipping days are Monday through Thursday. We can ship on Friday for Saturday delivery with a $15.00
Saturday fee by FedEx. Live Rock is sent second day air Monday through Wednesday. We will contact you via email with delivery information and FedEx tracking numbers once your order is processed
and leaves our facility.
You will receive an e-mail containing your Federal Express tracking number on the day your order ships. Please make arrangements to begin the acclimation procedure immediately upon arrival of
your new animals. Please see the Acclimation tab on the website for detailed information on acclimating your animals.
Aquatic life is sensitive and it is important that someone accept the shipment and begin the acclimation process immediately upon delivery. If the shipment is not accepted upon first attempt
at delivery, we apologize, but the guarantee does not apply.
Oceans' Garden guarantees that your animals will arrive in good health,
and we offer a 24 hour live arrival guarantee. Upon FedEx delivery, and for
24 hours after the delivery period, we guarantee the livestock. Please
contact us immediately if there is a problem with your animals.
All correspondence regarding the guarantee must be done through our
Customer Support System (http://www.oceansgarden.com/support) area of the
website within the 24 hour time frame generated by FedEx at the time of
delivery. Please make sure you fill out the form and follow the
instructions during the guarantee period or the request cannot be honored.
We will issue credits that can be used to replace the animal or the
equivalent value on the next order. Shipping charges are non refundable.
The quickest and easiest way to correspond with us is via our Customer Support System. This can be accessed 24 hours a day at: www.oceansgarden.com/support. We are available for phone orders and inquiries between 8:30 AM and 4:30 PM EST Monday through Friday.
Oceans' Garden, Inc.
920 Valley Lane
Fort Pierce, FL 34946 www.oceansgarden.com/support
772-466-9799
FAX: 772-466-9890
Oceans’ Garden provides high quality Fish, Corals, and Invertebrates to
Maintenance Companies, Pet Stores, and specialty distributors throughout the
United States.
Leveraging our huge purchasing power though our sister company,
Saltwaterfish.com, we receive weekly shipments of net caught, quality livestock
from around the globe.
Our livestock is maintained in our 10,000 square foot facility in Fort
Pierce, FL. Our experienced staff has been shipping livestock throughout the USA
for over ten years and they are experts at successfully selecting and shipping
quality livestock. Our Facilities are only 5 miles from ORA, the foremost
Aquaculture facility in the United States. We pick up daily from ORA and carry
their complete line of livestock.
We offer pick-up service to pre-authorized companies on Friday’s each week.
Our Address is:
920 Valley Lane Fort Pierce, FL 34946. (Please call in advance if you are
planning a visit.)
We also offer Delivery Service to areas along the Treasure Coast south to
Miami.
You must be an authorized business to use this site. In order to become
authorized, please contact us at Authorization@oceansgarden.com and include your
business name, address, telephone and fax number, along with your business
license. You will then be issued credentials to enter and order from the site.
We accept MasterCard, VISA, American Express, and Discover Card via our
online system.
Both Oceans’ Garden and Saltwaterfish.com believe in sustainable collection,
captive breeding and improving the quality of life for the fishermen who collect
our livestock.
